TFT Safety Recall

We at NTI have discovered a potential issue with the secureness of a grommet seal inside selected Tft boilers. While the likelihood of failure of this component is extremely small, the safe and efficient operation of our NTI boilers is our highest priority.

We have developed an Upgrade Kit to correct the issue, and have initiated this Recall Action to ensure that all Tft boilers will be upgraded. The Grommet Seal in question can be found inside the affected boilers (see Before picture) and the recall upgrade requires installation of a band to secure the grommet (see After picture).

tft-recall-before
Before
tft-recall-after
After

 

https://youtu.be/9ok0r_V_wPY

 

Immediate Action for Homeowners or Residents

1. Please determine if you have one of the following NTI Trinity Tft boiler models (see table). The model number can be found on the top right hand side of the boiler.

Serial number range of affected units: 1000 to 115541. The Tft154 (UPC: 628233731081) is not included in this recall!

 

tft-recall-serial
Location of the Model and Serial Number on a Tft boiler.
ModelUPC
Tft60628233731005
Tft85628233731036
Tft110628233731067
Tft155628233731098
Tft175628233731128
Tft200628233731159
Tft250628233731180
Tft300628233731210
Tft340628233733467
Tft399628233731241

2. If you do not have a functional carbon monoxide detector, immediately discontinue the use of the Tft boiler until the upgrade is complete, or obtain a carbon monoxide detector and install it per the User Information Manual for the Tft Series boiler.

Carbon Monoxide Detector

For each floor level containing bedroom(s), a carbon monoxide detector and alarm shall be placed in the living area outside the bedrooms, as well as in the room that houses the appliance. Detectors and alarms shall comply with NFPA 720 (latest edition). Failure to comply with requirements for detectors and alarms may result in serious injury, or death.

3. Immediately contact the Installer of your boiler, and schedule an “NTI Tft Grommet Seal Upgrade”. The Upgrade Kit’s instructions include a reimbursement form, whereby the Installer will be paid directly by NTI for upgrading the Tft boiler.

4. If you do not have a record of your installer, immediately contact a local Plumbing & Heating Contractor and have them contact NTI at 1-800-688-2575 to obtain the Upgrade Kit. Unfortunately, due to liability issues, we are unable to send Upgrade Kits directly to homeowners; it must be installed by a qualified Heating Technician.

 

If you have any questions or comments, please contact NTI at 1-800-688-2575.

 

Immediate Action for Contractors

1. The Upgrade Kit (Part No. 86118) contains all the necessary material to completely and safely upgrade the Tft boiler.

2. If you require any additional kits, or have any questions, please contact NTI at 1-800-688-2575.

3. If you are an Installer and have made NTI Tft Grommet Seal Upgrades, please submit your Reimbursement Form.

Reimbursement form