Knowledge is a potent tool in any professional’s arsenal, particularly when it comes to customer interactions. By being well-informed and prepared, professionals can significantly reduce the duration of site visits, ensuring efficiency and demonstrating respect for the customer’s time. Moreover, a knowledgeable approach instills confidence in customers, reassuring them that their concerns are understood and will be addressed competently. This level of preparedness and expertise not only streamlines operations but also fortifies customer trust and satisfaction.
Training
Register For Our In-Person Training
In-person training and hands-on experience are invaluable for skill development. They provide immediate feedback and personalized instruction that can adapt to a groups learning pace. Travel details below.
Travel & Accommodation — NTI Boilers Training
– Attendees must make their way to the training facility or the assigned hotel.
– NTI will provide a hotel room for the duration of your training.
– Training facility: 272 Duchaine Blvd, New Bedford, MA 02745.
– Your Trainer will contact you well in advance of your training to book your stay. We used two hotels depending on availability:
– Hilton Garden Inn Providence Airport/Warwick — 1 Thurber St, Warwick, RI 02886 (within walking distance of T.F. Green Airport; typically used for groups flying in).
– Fairfield Inn & Suites New Bedford — 185 MacArthur Dr, New Bedford, MA 02740 (Typically used for groups that drive in).
– If you fly into T.F. Green, coordinate with your trainer about transport to the Fairfield Inn (about a $70 Uber). NTI will provide transportation between your hotel and the training facility.
– Shortly after we receive your training request, your trainer will reach out to confirm details and accommodations. Your trainer is happy to help with timing and local directions.
Helpful notes for travelers
– Arrival timing: plan to arrive the day before training starts when possible to allow rest and check-in.
– Airport choice: T.F. Green (PVD) is the closest major airport; Boston Logan is an alternative but longer ground travel.
– Ground transport: the Hilton Garden Inn in Warwick is walkable from T.F. Green
– Rideshare or taxi from T.F. Green (PVD) to the Fairfield Inn is typically ~$60–$90 depending on traffic.
– Parking: on-site parking is available at the training facility and hotels.
– What to bring: photo ID, any required PPE, notebook, and chargers. Dress is business casual with practical footwear for hands-on sessions ( no open toed shoes)
– Contact: if your schedule changes or you need assistance, notify your trainer as soon as possible
Visit our YouTube Channel for setup guides, troubleshooting, and product information!
Meet Our Trainer
David Nicholson
David Nicholson joined NTI Boilers as a Production Supervisor, where he played a key role in ensuring high-quality products reached our customers. With a deep commitment to understanding every aspect of our business, David’s experience spans from building and testing products to roles in shipping, customer service, and warranty. He has worked closely with engineering on product development, certification, and lab testing.
Understanding that a great product is only as good as the customer support provided by a company, David transitioned to creating a world-class technical support team. He has leveraged his teaching skills to provide in-house training and, during the off-season, travel across Canada and the U.S. to support our customers.
Richard Koester
Richard “Rick” Koester is NTI Boilers’ new National Training Manager.
Rick brings more than 25 years of experience in the HVAC industry. Born and raised in the oil heating trade, he began his career as a service technician and installer, gaining invaluable hands-on expertise with heating and cooling systems.
After nearly two decades in the field, Rick transitioned to the manufacturer representative side, supporting contractors, wholesalers, and engineers throughout the NYC Metro Area. Over the next eight years, he focused on product selection, training, and system design across a wide range of applications.
Most recently, Rick has joined NTI Boilers and the Ariston Group, where he plays a key role in specializing in our Air to Water Heat Pump products.
John Monaghan
With a career spanning over two decades in the plumbing and HVAC industry, John began his journey right out of high school at a local plumbing and heating company in PA. After completing an apprenticeship and trade school, John earned his journeyman’s license in 2004, followed by a master plumber’s license in 2006.
Transitioning into manufacturing, John joined a leading boiler manufacturer, where he excelled in technical support and R&D, ultimately becoming the Director of Training and Technical Support. John’s passion for training drives the development of innovative programs that empower both new and seasoned tradespeople to adapt to the ever-evolving industry.
Dedicated to fostering the education and success of future tradesmen and tradeswomen, Johnis committed to contributing to the growth of the next generation in the field.